I use Avaya One-X for work. I got the above error this morning. I couldn’t find a resolution via Googling, and Avaya’s support is notoriously sucky. BUT, I did find out what the purpose of Preferences.xml is. It keeps settings like window positions. Bearing that in mind, I figured before reinstalling I’d try blowing it away (renaming it, actually) to see if it would recreate. It did, and the app came up fine.
Preferences.xml is located in
%APPDATA%\Avaya\one-X Agent\2.5\Profiles\[Profile Name]
on Win7/8.
Thanks! That worked for me also!
worked for me too. There are actually two Preferences.xml, one at the ..\Profiles\directory, and one at the ..\Profiles\[profile name] directory as Josefek stated. The [profile name] may well be “default”. So the file I needed to delete was ..\Profiles\default\Preferences.xml. Once that was gone, one-x asked (when starting up) for the profile to use, and I had to select the “default”. As soon as one-x proceeded, I could see a new “Preferences.xml” file written to that directory.
Thanks Joesfek!
Worked for me as well, thanks!
Thanks so much. I had not run into this issue until yesterday with one of our end users and tried running and repair/reinstall only to have the issue reappear again. After consulting the Google gods I came across this post and it worked like a charm. Thanks so much for sharing… You saved me a bigger headache!
This solution is gold
Thank you so much! I must’ve not been searching for that file in the correct places. I figured, removal and auto re-creation would’ve helped. You helped me with a piece of the puzzle.
That did the trick. Much appreciated!
That worked for me asl well:
C:\Users\YOURNAMEHERE\AppData\Roaming\Avaya\one-X Agent\2.5\Profiles\default
Renamed Preferences.xml as Preferences.xml2
Restart Avaya! Here it works.
Thanks to all
HELPED me too, thank you!
THANK YOU!!!! I’ve been trying to fix this for 8+ hours!
works like a charm!
Saved my life… Thank you!!!
Worked like a champ! My lady was playing hookie and working from home when this happened. Saved her ass! lol
Thank you very much! This worked wonders for me too!
